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changed workflows project name because legal issues lol

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Hunter W.
2026-07-10 13:58:09 -04:00
parent 081b8ecbfa
commit 18e7110358
1 changed files with 12 additions and 12 deletions
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data/content.ts
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@@ -91,9 +91,9 @@ export const SITE = {
export const PROJECTS: Project[] = [{ export const PROJECTS: Project[] = [{
id: 1, id: 1,
slug: "workflows-app", slug: "workflows-app",
title: "Workflows: Hit the ground running", title: "Flowdesk: Hit the ground running",
description: "Workflows is a microservices platform for breaking down complex business processes into guided workflows with a focus on collapsing the gap between a novice agent and an expert one.", description: "Flowdesk is a microservices platform for breaking down complex business processes into guided workflows with a focus on collapsing the gap between a novice agent and an expert one.",
details: `# Workflows: A Flow-based support platform designed for event-based organizations. details: `# Flowdesk: A Flow-based support platform designed for event-based organizations.
## 'It's not just "make the UI simpler" but "make a day-one hire perform like a veteran on this task, every time."' ## 'It's not just "make the UI simpler" but "make a day-one hire perform like a veteran on this task, every time."'
@@ -102,9 +102,9 @@ export const PROJECTS: Project[] = [{
### Overview ### Overview
Workflows is a microservices platform for breaking down complex business processes into guided workflows with a focus on collapsing the gap between a novice agent and an expert one. Flowdesk is a microservices platform for breaking down complex business processes into guided workflows with a focus on collapsing the gap between a novice agent and an expert one.
The short of it is: Two agents doing the same check-in shouldn't take 90 seconds and 6 minutes. Workflows as a product seeks to compress that spread in variance. The short of it is: Two agents doing the same check-in shouldn't take 90 seconds and 6 minutes. Flowdesk as a product seeks to compress that spread in variance.
As an objective it is measurable, demonstrable, and directly tied to money (labor cost, queue length, guest satisfaction, throughput per desk). **The metric is time-to-task and its variance - not just the average.** As an objective it is measurable, demonstrable, and directly tied to money (labor cost, queue length, guest satisfaction, throughput per desk). **The metric is time-to-task and its variance - not just the average.**
@@ -116,7 +116,7 @@ It's not just "easy software. It's not just "make the UI simpler". It's "make a
## Private Repository ## Private Repository
This is a real product that is in use by a real organization. The source code is not public, but the platform is available for licensing. This is a real product that is in use by a real organization. The source code is not public, but the platform is available for licensing.
Please contact me for more information. Please contact me for more information or exceptions to this.
<blockquote>A welcome screen using the default theme. <blockquote>A welcome screen using the default theme.
@@ -135,7 +135,7 @@ Please contact me for more information.
## Details ## Details
In Workflows, an \`interaction\` is the behavior that occurs between a guest and an agent. In Flowdesk, an \`interaction\` is the behavior that occurs between a guest and an agent.
An \`agent\` is a real-person who is interacting with this \`guest\` in order to exchange information or complete some task. An \`agent\` is a real-person who is interacting with this \`guest\` in order to exchange information or complete some task.
A front-desk employee at a hotel checking in a guest is an easy to reach example. A front-desk employee at a hotel checking in a guest is an easy to reach example.
@@ -171,7 +171,7 @@ Okay, most organizations aren't going to have a single agent out there handling
is a real bottleneck to operations. Little variances in the amount of time spent might have a very high cumulative impact on a business' ability to scale is a real bottleneck to operations. Little variances in the amount of time spent might have a very high cumulative impact on a business' ability to scale
operation to bursts in demand. operation to bursts in demand.
Workflows envisions breaking these interactions down into streamlined, consistent, efficient, repeatable, and flexible Flowdesk envisions breaking these interactions down into streamlined, consistent, efficient, repeatable, and flexible
workflows that can be completed by agents of any skill level with minimal training. workflows that can be completed by agents of any skill level with minimal training.
The images below are more technical documentation, but they do look neat. Bonus points if you get it. The images below are more technical documentation, but they do look neat. Bonus points if you get it.
@@ -195,7 +195,7 @@ The images below are more technical documentation, but they do look neat. Bonus
</blockquote> </blockquote>
There is a minimum amount of time that it takes an agent to complete a task in a UI, on average, and a reasonable maximum amount of time that might There is a minimum amount of time that it takes an agent to complete a task in a UI, on average, and a reasonable maximum amount of time that might
be spent on the same task in the same UI, on average. Workflows compresses the space between the minimum amount of time taken to complete a task and the maximum aount of time taken. be spent on the same task in the same UI, on average. Flowdesk compresses the space between the minimum amount of time taken to complete a task and the maximum aount of time taken.
<blockquote> <blockquote>
<a target="_blank" href="/img/projects/fam/variables.png"> <a target="_blank" href="/img/projects/fam/variables.png">
@@ -204,9 +204,9 @@ There is a minimum amount of time that it takes an agent to complete a task in a
</blockquote> </blockquote>
# Workflows Process # Flowdesk Process
The prerequisite to a good set of Workflows is to identify the tasks that are being performed by agents and the time taken to complete these tasks. The prerequisite to a good set of Flowdesk is to identify the tasks that are being performed by agents and the time taken to complete these tasks.
Most tasks can be broken down into sequences of steps, and these steps can be made into workflows that are repeatable and consistent. Most tasks can be broken down into sequences of steps, and these steps can be made into workflows that are repeatable and consistent.
You divide these more modular tasks into stages, and then create consistent UX/UI experiences for each of these stages. You divide these more modular tasks into stages, and then create consistent UX/UI experiences for each of these stages.
@@ -216,7 +216,7 @@ Some tasks may even involve one another.
Task identification from business analysis are made into functional workflows that support reducing the time taken to complete tasks while also addressing the variability in Task identification from business analysis are made into functional workflows that support reducing the time taken to complete tasks while also addressing the variability in
how much time that it takes to complete these tasks. how much time that it takes to complete these tasks.
Workflows is not a one-size-fits-all solution, but it is a platform that can be used to create solutions for many different business processes. Flowdesk is not a one-size-fits-all solution, but it is a platform that can be used to create solutions for many different business processes.
Just 50% coverage of tasks can have a significant impact on organizations that have a high volume of interactions with their customers, clients, or guests. Just 50% coverage of tasks can have a significant impact on organizations that have a high volume of interactions with their customers, clients, or guests.
See the testimonial below for a real-world example of how this platform was used to improve the guest experience at a large convention in Atlanta, Georgia. See the testimonial below for a real-world example of how this platform was used to improve the guest experience at a large convention in Atlanta, Georgia.