added video for FAM and video support to gallery
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@@ -15,8 +15,10 @@ export type Project = {
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slug: string;
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title: string;
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description: string;
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details?: string;
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tags: string[];
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images?: string[];
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videos?: string[];
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link: string;
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year: string;
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};
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@@ -32,10 +34,6 @@ export const PROFILE = {
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{ label: "LinkedIn", url: "https://www.linkedin.com/in/hwilliamsf/", icon: "li" }
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] satisfies SocialLink[],
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contactMethods: [{
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masked: true,
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label: "478-331-2258",
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icon: "tel"
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}, {
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masked: true,
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label: "contact@hwilliams.dev",
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icon: "email"
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@@ -57,10 +55,26 @@ export const PROJECTS: Project[] = [{
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slug: "flowbased-agent-management",
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title: "Flow-Based Agent Management platform",
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description: "The Flow-based Agent Managemment (FAM) platform is a real-world example of an Agent support tool designed to streamline high-volume in-person Agent to Guest interactions in various scenarios.",
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details: `The source for this project is private, but I am happy to
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discuss the architecture and design decisions in detail during
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an interview.
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This application was deployed for a major convention in May 2026, where it achieved a pretty wild amount of success:
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- Single day registration of over 10,000 guests with an average processing time of about 45 seconds.
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- No single guest wait time greater than 10 minutes.
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The previous year at the same convention with the same attendance levels experienced major wait times, and physical lines that extended around multiple floors of a large convention space. Some
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attendees waited in line for hours.
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The platform consists of a Vue 3 frontend and a configurable backend interface.
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It features a dynamic UX emphasized flow-based interface that allows agents to navigate complex tasks efficiently, and with minimal training.
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A real-world solution for event staff and volunteer management.
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`,
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tags: ["Vue", "Node.JS", "Event-Management", "Real-Time", "Full-Stack"],
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link: "private",
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year: "2026",
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images: [ "img/projects/fam/example-welcome.png", "img/projects/fam/example-step-in-flow.png"],
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videos: [ "img/projects/fam/runthrough.mp4" ]
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},{
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id: 2,
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slug: "clean-space",
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